No regard for customers.

<p>I would like to report the Telkom flagship store at Maponya Mall. In September 2015 I visited the shop hooing to purchase an iphone on contract. I was helped with the service by the manager at the time Vasco, and Linda, a sales consultant. I completed the necessary papers but unfortunately after months of frustration, the store admitted that they could not give thr iphone to me in the colour I had chosen. Vasco then suggested I take the Samsung S6 edge as it had been a long wait. I agreed and took the phone home in November 2015. In January 2016 I received a call from a telkom consultant informing me that my account had been in arrears and that I had to pay the full amount, otherwise my phone would be suspended. Which it has been ever since. I could not understand wht because I gave my payslip and indicated on which day I preferred them to debit from my account. After receiving no help, I went to Telkom at westgate mall and was told that the wrong account number had been recorded by their consultants as they fill the forms out on the computer. I informed both Vasco and Linda but was told I had to pay the full amount. I find this very unfair as it is not my fault the consuktant recorded the wrong account number. They are placing blame on me for their own transgressions. I don't mind paying get the money at the agreed installment on the contract on a monthly basis. I have also missed out on the specials that came with the the contract and certainly do not want a bad credit record. I have since lodged a case with their billing department, to no avail. My email address is ***. I look forward to hearing from you</p>