No refund yet

On 29 Feb 2016 I spoke to a employee called Lyle from the Cape Gate Telkom mobile store. He confirmed that & logged a report acknowledging that the cancellation forms I submitted on 5/12/15 was never processed by Telkom. Since then(5/3/16) I had to complete a new cancellation form & I was then informed by another employee named Zandre that Telkom's system now shows that my contract has been cancelled. This delayed cancellation was clearly Telkoms fault. I received a new invoice for the month of March which will be deducted off my bank ACC at month end ( for something I haven't used since end November 2015). I have sent Telkom numerous emails asking them when I will be refunded for the 3 x months the contract( ie R 249 x 3 months) was not in use & was supposed to cancelled by them. I have still not received my refund & am not sure when their billing Dept will refund me.