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rJ
raquel J

1 reviews | Active since Dec 2011

12 Dec 2017, 12:38

NO REFUND PROCESSED AS YET

i had a discussion with Sibusiso Maphumulo regarding my refund, and last hello peter complaint date 17/11/2017. i spoke to Jabulile Malite, and she managed to get Charlene Ncube to call me back (billings department). Charlene informed me she cannot get anyone in the cancellations dept to assist, she will get Thulani Mokoena to call me( cancellations dept). this conversation took place at 11:11. to date, nothing has been resolved on my initial complaint and nobody has called me back, as usual.......

1. i have not received my refund 2. my contract has still not been cancelled.

i had already received my December 2017 invoice, and i'm still being billed for a device that was supposed to be cancelled already.

i just request that my monies due to me are being paid back and that my invoice for December 2017 be fixed up, before i'm being charged AGAIN, for a device i do not have.

0
Replies (3)
rJ
raquel J's update12 Dec 2017, 15:53
Reviewer Update
also, i have called in now again (at 14:25), asked to speak to to Thulani Mokoena. nobody can get him to speak to me. i then left a message with Jabulile Malithe, for him to call me back. to date. still no call received. NB: this message was left for him this morning already, and still no response.
rJ
raquel J's update13 Dec 2017, 14:39
Reviewer Update
i am currently on the line with telkom again. holding on--in dead silence, for the past 37 minutes. Njabulo Lukhele tried to assist me and told me that she will put me through to Sibusiso's line, as i cannot hold on her line. i'm still holding, 37 minutes into the call and nobody is assist. i just want my monies from your vi,,department.
rJ
raquel J's update27 Dec 2017, 11:01
Reviewer Update
good morning, please advise what is the status of my refund. i'm almost due for my January invoice/statement. this has been ongoing for almost 2 months now.