No Refund plus bad attitude from Twitter Page Managers

Firstly, the @TelkomZA Twitter managers should up their game and realise that every customer is important. They have been deliberately ignoring all of my tweets.

Secondly, Hi. We app**** for a home ADSL contract at Telkom Shop in Festival Mall from a sales consultant by the name of Gloria.

We were then asked to fill in an application and the were told the system requested an amount of R700 and above to qualify. We paid the amount and was told the installer will come to our house.

Days later an intaller comes and tells us that our complex doesn't have the necessary cables for the rooter we had app**** for. So he took the router with, contract was cancelled and we didn't get back our refund.

We sent various emails to the shop to get the money back with no luck and even had to buy a prepaid rooter which doesn't even reach 2mbsp.

Please let us know how we can get back our refund.

ID NO: 880 ********** 08 0 Order number: 173 489 324 Transaction was on: 30/10/2017 Account number: CM **********