No refund paid months after cancellation

Worst customer service ever

My husband and I cancelled our service after they refused to replace infrastructure due to cable theft in our area. This is after months of getting the runaround from Telkom about when the service would be restored.

During the time we had no service they still continued to deduct the monthly payment from my husband's account.

Eventually they agreed after many calls and e-mails to refund us. During October they claimed to have refunded the money into his account. No funds were received.

After sending numerous mails with proof of no funds being receipted into the account, we have received no feedback or response. Customer service cannot assist and no one can contact the credit dept or give us a number to resolve the issue.

Taking them to the Ombudsman