no refund on request

<p>I am still awaiting refund on a cancelled contract deal which I had to cancel because Telkom failed to deliver my cellphone amid numerous, continuous calls to their useless contact centre.</p> <p> </p> <p>Not having learnt from that experience, I continued and purchased another cellphone with Telkom, WORST decision ever. I requested an option to take an insurance for my phone, to my surprise, No insurance details were included on my contract copy. I then contacted the customer care (I still dont see why call it such if it does not stick to what it stand for)...nonetheless... I was informed theres a case opened for the two queries (refund and insurance).</p> <p> </p> <p>To date, I still have not received any feedback on neither of the two.</p> <p>All I'm informed is that my initial contract was cancelled on the same day it was purchased and thus no money was debited from my account.</p> <p>-I have my bank statement proving the debit occured</p> <p>-I have exchange communication with the courier driver confirming he had my delivery</p> <p>-I have a link to the courier service showing movement of my phone, not to mention that it was returned to Telkom twice.</p> <p> </p> <p>These just shows how ********* Telkom is. lying to a customer and not taking responsibility.</p> <p> </p> <p>Whenever I call, Im informed there's no trace of my previous calls and Im promised a case will be opened and someone will give feedback. dont even bother requesting for a reference for the call, they say there are reference numbers, you can just state the time and date you called, which in turn you'll be informed theres no trace of that call.</p> <p> </p> <p>I obtained the current phone in the first half of January, to date, I still have not received feedback regarding my refund nor my insurance request.</p> <p> </p> <p>I've never received such DESPICABLE treatment from even the worst provider prior to this.</p> <p> </p>