No refund no explanation

My name it's Sphiwe khanyi I'had a bad experience with telkom sa. I needed a new contract since I had a contract with telkom, I went to East Gate mall in one of telkom outlets and I was told that I've to pay R2240 for early termination it was on the 1st of November 2023 I paid that money at woolies the same day, I went back at telkom, I was told that I've to wait until it reflect on their side. Week later I went to the same outlet at east gate mall everything went fine I had my new phone and new contract they were going to debit on the same day as the old contract and they going to debit R988 every month. On the 18th of December 2023 they disconnected my services I called to find out what's happening. I was told that I owe R3493 and I need to pay that amount before I get connected. I asked why am I owing so much the lady was helping me she said she'll find out, I never get an answer. I went on the 22 December 2023 to pay that money at Pick n Pay, on the 24th they reconnected my services but still no answer on why I owed so much money. On the 30th of December they debited the same amount I've already paid R3493, I called again to enquiry, I was told to log a complaint I did that send all documents they requested all slip and my bank statement. Up until today I have not heard anything no refund, when I call they send me from piller to post or make wait until I hang up. I'm not happy at all with telkom