No refund, horrible customer service

So on the 19th of September I wrote a horrible review of Telkom. After no contact with telkom since then I decided to log on and ask a consultant once again, who firstly didn’t even let me continue with the conversation, he just logged off. And secondly made sure I was aware he does not give a damn and cannot do his job. Still after 12 working days I have not heard anything and my first query was logged the 20th of June! Andile Clementi needs to also be given a bit more training on customer service! Come on Telkom. Do the refund! How hard can it be??