No Refund from TELKOM SA in 12 months

In February 2017, I app**** for an ADSL line to be installed at my residence and had to pay a R700 deposit, installations didn't take place and then I went to Telkom Mobile and found alternative solution. In the meantime, I requested a R700 refund because I no longer required the installation to take place and I cancelled the request, sent through all the relevant POP to the consultant who was assisting me. In May 2017, I received confirmation of the refund that was scheduled for the 30 May 2017.... We are now on the 26 February 2018 and I have still not received my R700 refund from TELKOM. The consultant who was assisting with the request in the call center just ignores all the emails.

I hope that I will get the interest of the R700 that is due to me as well!.