No refund from Telkom

Reported landline out of order on 26th December 2017. Telkom technician came to fix the out of order line on 7th February 2018. 6 weeks of no service. Received my e-mail account on 22 and February 2018 which did not give a refund for the period of lack of service. Went to Telkom shop on the Bluff and was informed that I would have to phone Telkom to get this refund. What happened to this being done automatically? Phone on 27th February 2018 to get this done. I have checked with Telkom today and was put through to accounts department. I had to report the problem of no refund again that it would be escalated again further. Really? Last year 2017 my landline was fault for 3 weeks and guest what no automatic refund. I am now going to cancel my landline of 40 years. I don't need this terrible service.