JB
JA B
1 reviews | Active since Nov 2015
03 Nov 2015, 15:26
No Refund for Debiting Amount
Telkom Mobile debited my bank account for R5200 without my knowledge and for no reason at all.<br> <br> The R5200 was endorsed as a \migration fee"in June 2015 on my account. I alerted them about this false entry but the they proceeded to debit the amount 3 weeks later from my account. <br> <br> I complained to Telkom Mobile at least four times without any explanation or refund. The case no is ***3:<br> The dates of complaints addressed to Telkom are:<br> 23 June 2015"
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Replies (1)Telkom's replyOfficial
03 Nov 2015, 15:53Hello helpjohnny,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163921.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163921.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply03 Nov 2015, 15:53
Official
Hello helpjohnny,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163921.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163921.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
