GG
Gary G

1 reviews | Active since Jun 2015

15 Jun 2015, 21:57

No Refund - Case ***0

After cancelling my Mobile Telkom on the 3 March and it was agreed that my contract will end on the 31 March but I was still billled after the contract cancellation date. Now I called Telkom to find out why they still where billing me as my contract has expired. That was another complaint which took them more then 4 weeks to attend to but after I posted the complaint on HP then I got a response. So after about waiting for a month I finaly got there reapons and you will not believe it!<br> <br> The reason for them billing me the extra months is because I still used the sim card after my cancellation date. Telkom please check the invoice! It is a 10GB contract and you will see that not more then 50 MB where used. If the sim card was in my ipad then why did you not cancel the contract?<br> <br> You guys are being dishonest! If I did not call you, you would still have had the contract running! On of the calls I got I started laughing as the lady asked me \So do I want to cancel my contract"No Telkom I like to go to your shops for fun to sign cancellation contracts and then like to be billed for expired contracts.<br> <br> And now you don't want to refund me my money due to you breaking the contract. Eish!"""

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Replies (1)
Telkom
Telkom's reply16 Jun 2015, 07:58
Official
Hello gasson,

Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,