1 reviews | Active since Jun 2015
No Refund - Case ***0
After cancelling my Mobile Telkom on the 3 March and it was agreed that my contract will end on the 31 March but I was still billled after the contract cancellation date. Now I called Telkom to find out why they still where billing me as my contract has expired. That was another complaint which took them more then 4 weeks to attend to but after I posted the complaint on HP then I got a response. So after about waiting for a month I finaly got there reapons and you will not believe it!<br> <br> The reason for them billing me the extra months is because I still used the sim card after my cancellation date. Telkom please check the invoice! It is a 10GB contract and you will see that not more then 50 MB where used. If the sim card was in my ipad then why did you not cancel the contract?<br> <br> You guys are being dishonest! If I did not call you, you would still have had the contract running! On of the calls I got I started laughing as the lady asked me \So do I want to cancel my contract"No Telkom I like to go to your shops for fun to sign cancellation contracts and then like to be billed for expired contracts.<br> <br> And now you don't want to refund me my money due to you breaking the contract. Eish!"""
Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.
We sincerely apologise for the inconvenience.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.
We sincerely apologise for the inconvenience.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
