No refund, and yet another account!!!

In December I attempted to close my Telkom account. After numerous phone calls, emails, Facebook messages and HelloPeter complaints as well as a visit to the Menlyn branch, I was finally informed that my account would be closed asap (***) and that I would receive a proportional refund on the February payment you were unable to cancel. I was promised the refund by the 22nd of February. Of course, to absolutely no one's surprise, I have NOT received my refund. Instead, I've received an e-mail with another account. If you deduct ONE MORE CENT from my bank account, I am suing you. Fair warning.