No refund and no phone

<p>I’m having such a hard time getting my money back from Telkom. I called their customer service all week last week and no one can tell me how to get my money back. My phone went in for repairs I got an sms from Telkom repairs to pay R188. After doing so Telkom insurance called me to say that they would be covering the damage. I advised that I paid R188 and was then told to call Telkom to get it back. Until today none of the agents are able to tell me how to get my money back! I was told I would be transferred to repairs then the call was hung up. I was told to go in store and still nothing!!! To top all of this off the finrite insurance Telkom has is PATHETIC I’m still waiting for an email with an excess amount to be paid to get my dam phone bac****! What if I don’t have enough cash now anymore after having to wait so long for this blady email will I have to wait even longer to get my phone back?!! To be paying R198 for an insurance that can’t even send an email for you to get your phone back is just disgusting It’s been nearly 3 weeks now and I’m getting nowhere. No phone and no money back!! This is appalling service.</p>