YN
Yasantha N
1 reviews | Active since Nov 2017
13 Nov 2017, 21:42
No Refund After Cancelling My Contract Due To No Stock
I must say Telkom is very quick to take customers money instead of building customer loyalty.
I was billed for a new cellphone contract, only after being billed I was told that the phone is not available and had my contract cancelled. I was also promised a refund.
It's been 3 weeks and after countless phone calls, made by myself, I have still not received my refund.
If you have any sense of loyalty and responsibility I expect you to contact me with urgency so that I can be given back my money which was so greedily taken from me without even confirming if the phone that I wanted was in stock.
Extremely disappointed and dissatisfied with the service I've received thus far.
Yasantha Naidoo **********
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Yasantha N's updateReviewer Update
14 Nov 2017, 21:28Managed to reverse the debit order through ABSA. Was done in a matter of seconds. Unlike useless Telkom, 3 weeks later and still no response.
Goodluck to your joke of a company and your pitiful customer service.
Remember, you won't get very far if your core business is robbing people.
YN
Yasantha N's update14 Nov 2017, 21:28
Reviewer Update
Managed to reverse the debit order through ABSA. Was done in a matter of seconds. Unlike useless Telkom, 3 weeks later and still no response.
Goodluck to your joke of a company and your pitiful customer service.
Remember, you won't get very far if your core business is robbing people.