No refund after 36 days

Good day,

I am disgusted at the service of Telkom online, I ordered a phone on the 30th of April 2018. I then cancelled on the 2nd of May 2018. My account was debited with R 749 on the 3rd of May 2018. I called the call center, I emailed, I went to a store physically only to be told they can not assist they don't deal with online enquiries. On the 15th of May 2018 the phone which I cancelled was delivered, I then sent it back. To date no one can assist I still have not received my refund a month later. I was told by the staff in-store that I will be lucky if I get my money back. How disgusting is that.