NO REFUND

I have cancelled my contract with Telkom because they did not deliver on their promise to deliver my phone. after I had taken the contract it took them a mere 24hours to debit my account, now I have been waiting for over two weeks to receive my refund. what irks me the most is when you call 10213 you hold the line like an idiot for up to an hour \while they deal with high call volumes"on email they ask you rhetorical questions that don't get to the point. please could Telkom just get their house in order and also refund me now I really beg"