No Refund

I took out a contract with Telkom Mobile using their online shop.<br> Spoke to Samukelisiwe Msibi who then tells me that they have to debt my account in the next two days to which I inform her that I don't have enough funds in that account and could the debt on Saturday to which she agrees.<br> However Telkom goes on to debt my account on Friday causing me penalties with my bank.<br> She calls me to let me know the debt order bounced so I tell her what happened and how unhappy I am with this and she assures me that they will refund me the charges which never happens.<br> When I call I am told that Telkom has a policy that they don't refund bank penalties and no one knows a Samukelisiwe Msibi.<br> I tried emailing her to no avail.<br> I have two contracts with these people that I would love to get out of because of this.<br> Such unprofessionalism.<br>