No refund

Good day. I have cancelled our business telkom line 10th March 2015. Have have since been waiting for our refund. I have called telkom call center numerous times and on the 6th of August i got a reply to say i need to log a dispute for my money back. I have done so on the 1st of September and is still awaiting for a reply. And still no refund back to me. <br> How can any one wait 6 months for a refund???? But when you own telkom money they are very eager to cancel your line and so on.<br> <br> I do hope that this matter can be sorted out very soon.<br>