No refund

I app**** for a mobile devices in December 2018 and got declined. After a month, I received an sms to say that the application had been approved - even though I didn't submit an application after the rejection. On the same day that the sms of approval was sent telkom took the premium off my account. The date was 05/02/2019. It's been two months now, I've been given two reference numbers for this refund and every call Centre agent I call into (there's been numerous call and store visit which was useless) says that, 'the money should reflect into your account within 24-48 hours'.

It's not been two months and bare in mind that I didn't submit a second application for your to send me a reapproval. So you're thievies that just won't give my money back??

Mr Sipho Maseko, must feel good *****ing people's money hey?