no refund

<p>I went into a Telkom store begining of last year 29/01/2016 to cancel my landline as I was moving end of feb to another house, and i was not sure where I was moving to, by mid feb I knew where I would be so I phoned into the call centre and requested that the line be transferred to the new address, I assumed all was in order but after being a month in the new house and no phone line installed I started to phone and query, there was just one problem after another and they carried on charging me for a line I did not have, so i paid it because I did not want a bad credit history. By the end of June there was still no line in the new place so i told Telkom I did not want the line anymore. Anyway in the mean time I was phoning the accounts department to try sort the account out as I was now in a big credit because they had charged me for services I was not getting. Until date I have not recieved my refund, I just dont know what to do anymore.</p>