No Reference/No Follow-up

Last Sunday, 22nd march, the Telkom SMTP server stop responding, and I am unable to send email.<br> I phoned the call center on Monday 23rd March, and was promised a reference number, but never received it.<br> <br> On Tuesday, I tried to report it via your website, but your website refused to work and submit the details.<br> <br> Around Wednesday I received a survey asking what I though of their service. I told them my problem had not been fixed.<br> <br> Thursday I went onto the website again, and submitted my complaint again, and received a reference: Support #673169<br> <br> Since then I have still heard nothing.<br> <br> I know the Telkom SMTP server is running, via a reverse look-up from a website.<br> I know that friends in my area are able to send mail.<br> I know that friends in other areas have the same SMTP problem.<br> I have tried the various SMTP variations Telkom uses, and I have tried a different email client setup from scratch.<br> <br> I'm guessing this is either a hardware failure or perhaps a routing error.<br> <br> I hope you can resolve this problem quickly as it's really inconvenient.<br> <br>