No records for contracts

<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I bought a Samsung Galaxy S5 in 2014, it is still within the 24 months contract term(Contract number:***), I cracked my screen and for Samsung to fix using the warranty they required a reciept/ any form proof of purchase, it is now &nbsp;three weeks since I have been trying to get just this out of them. &nbsp;I bought my phone at Centurion Mall(Opposite Post Office). They have a landline number which they never answer, I have to practically drive from Johannesburg to follow up, I sent emails to Nozuko and Yogan who have practically failed to assist. I am just wondering if this is a joke network or what, how can you not have details of less that 2 years.&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">What other details do they not have ?, how do they even know when my contract will end?</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">If Telkom Mobile can not provide me with a simple proof of purchase, they might as well then just fix my cracked screen. So much incompetence!!!</p>