No record of upgrade

<p>I was contacted by a telkom operator about 3 weeks ago letting me know that my contract is due for an upgrade. I then did the entire upgrade process over the phone, took me about an hour. I was told that my new device would be delivered to me within 14 working days. Today, it has been 15 working days but when I contacted Telkom, they said there is no record of me upgrading my account!!! I also have an email from your staff where I had to reply with a copy of my ID so I do have proof that I did upgrade my account!</p> <p>Please contact me soonest to resolve this issue.</p>