no record of order

On the 6-08-2015 I called Telekom to enquire about the future hood Internet service during the conversation the call had cut and the consultant had called me right back. She had gone through the emtire process of taking ally personal information advising me I would receive an sms with a reference and my order to be delivered within 5-7 days. After calling the Telekom 13-08 I was pushed from pillar to post with record of my order. I am honestly disgusted with the service as no one can track who spoke to me as I was called on the 6-08 at08:38am. Does Telekom want the business or not. Recieved call from *** surely your quality assurance can pick up the call made to me <br>