SK
Shaun K

1 reviews | Active since Aug 2014

29 Jan 2015, 09:32

No Record of Cancellation

Hi<br> I went in to the Telkom store in Eastgate yesterday to cancel the data portion of my internet with Telkom.<br> The person in store who helped me assured me the data would be cancelled immediately, and by the time I got home the internet would no longer work (***).<br> This morning before I left for work, I checked again and the internet is still working.<br> I called your call centre this morning, and the lady I spoke to said that there were no cancellation notices on my account and that she'd put me through to the cancellations department. I waited 20minutes on hold and eventually gave up.<br> Please can you sort this out!

0
Replies (1)
Telkom
Telkom's reply29 Jan 2015, 14:16
Official
Hello SKristiansen,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your query has been escalated to the relevant department and feedback will follow soon.

Regards
Noleen Klein
Telkom Social Media Team