No record of 2 Applications for ADSL Line

I've been trying for the past 2 weeks to get an ADSL line from Telkom. I did an application telephonically and they told me that the application has been approved and gave me an installation date. I waited for someone to install on the 1st of April but no one came. I then called the call centre and they told me that the application was cancelled because they could not get hold of me, just to find that they had captured all my info incorrectly including my cell number. I then asked for the application to be re-instated and I was told this too was successfully done and I would be contacted on Tues, 8 April. I was never called back, so I decided to call but they said they could find no record of my application. I then asked my husband to do an application on his name, he was told the app was successful and he was given a reference number: ***. today he called to check what the progress is and he was told that they cannot find a record of the application. this is after hours of holding the line waiting to talk to someone. Telkom is obviously not interested in getting new business. this is such poor service levels. it's shocking