No reconnection from service provider

My account was debited by telkom mobile on the 26th of November as well as the 27th however my cellphones and laptop was not connected I phoned customer they told me the debit order wasn't reflecting and as soon as it reflects my cellphones and laptop will be reconnected 2nd December I emailed my bank statement to 2 different people reflecting the debit order and that they will get back to me with feedback on the 4th of Dec I went to telkom in liberty midlands mall they had lodged a case (***1 case number) and informed me that reconnection will be done with 24hrs Saturday my wife phoned customer care as the lines have still not been connected