1 reviews | Active since May 2015
No reception for past 9 months
Good morning,<br> <br> I have a internet contract with Telkom mobile which I got when I used to live in Pretoria.<br> <br> End of last year I moved to Ermelo Mpumalanga due to working circumstance.<br> <br> I tried to cancel my contract with them because Telkom Mobile has no reception in Mpumalanga specially Ermelo where I live.<br> <br> They are charging me a cancelation fee that is more then the monthly payments till the contract expires.<br> <br> They also never explained to me that Telkom mobile reception is very bad outside of the city and I do not have access to the all networks option. They are unwilling to assist me, I opted to change to all networks option and even offered to pay more each month. I asked if I could change it to a normal voice contract with all networks option but they do not want to assist. I asked for cancellation to close down that one contract and take a new contract with all networks option now they charge me a cancellation fee of R1 100-00, the rest of my payments only amount to R800-00. How is this fair?
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We do apologize for any inconvenience we have cause to you.
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is:SM155495
Regards
Luleka
Telkom Social Media Team
