NO REACTION TO REQUEST OF CANCELLATION

I CONTACTED THE CALL CENTRE AT THE BEGINNING OF JANUARY TO CANCEL THE ACCOUNT, I WAS INFORMED TO SEND THE REQUEST PER EMAIL TO [Email Removed] WITH ID COPY AND CONTACT DETAILS. THEY DID INFORM ME THAT IT IS ONE MONTHS NOTICE FOR CANCELLATION. AT THE END OF JANUARY I SENT THE FIRST EMAIL, NO REPLY WAS RECEIVED , IN THE MIDDLE OF FEBRUARY I SENT A MAIL AGAIN, NO REPLY, I SENT ANOTHER EMAIL AT THE END OF FEBRUARY, STILL NO REPLY, IT IS THE MIDDLE OF MARCH AND DECIDED TO CONTACT THE CALL CENTRE AGAIN, AND WAS INFORMED THAT THE ACCOUNT HAS NOT BEEN CANCELLED AND NOW WE OWE MORE THAN JUST ONE MONTHS PAYMENTS. I AM VERY UNHAPPY WITH THE SERVICE AND THE LACK OF RESPONSE FROM TELKOM. I WILL ONLY PAY THE FEBRUARY MONTH AS THIS WAS MY NOTICE PERIOD. I WILL NOT PAY MARCH PAYMENT AS I FOLLOWED THE INSTRUCTIONS OF THE CALL CENTRE AGENT. I NEED TO HAVE THE ACCOUNT CANCELLED ASAP. I HAVE MOVED FROM GAUTENG TO WESTERN CAPE AND THIS WAS THE REASON FOR THE CANCELLATION...PLEASE RESPOND TO QUINTIN LE ROUX