NO REACTION FROM TELKOM TECHNICIAN

I am having trouble with my Wi-Fi connection. Have been phoning Telkom on a daily basis since Friday, 20 February. Firstly I had to hold on for long periods of time before my calls would be answered and in some cases (after waiting about 30 minutes) the line dropped. I have spoken to a consultant on Friday who informed me that a Technician will soon contact me. The consultant could not help me. My complaint was also escalated to High Support (ref ***), who only contacted me yesterday i.e. 24th Feb. I spoke to Vincent who told me that he could not rectify the problem and that there is a request in the system that a Technician should contact me. I have lodged complaints on a daily basis with the Escalation Centre, and get an automated response informing me that the issue will be addressed. As to now i,.e. 25 February 2015, I have still not had any call from any Technician of Telkom. This is now almost one week and I am inconvenienced due to the fault. It affects my work and my income. What is going on at Telkom? I see a lot of complaints under Hello Peter. Do they have a valid problem? If so, they should inform their customers accordingly.