No reaction after fault was logged Internet down

The ADSL line went off. I reported it Monday 12th. No response. I phoned every second day but no reaction. I went to a store to find out what the problem was. No definite answers. They apparently checked everything and to me it seems that the problem is just the internet They promised feedback but nothing happens. Just one SMS on 15/10 to say that the fault is with the technical repair division. <br> I really need my internet. <br> I have been with Telkom for many years and was always happy with them. But this year I had just s? many problems and when the service depends on a technician it really sucked. The call centre staff was great - , patient and helped as far as they could.