No quick fix for Telkom

In September 2020, a technician was requested due to a wifi/telephone problem. The cable had been cut/snapped. The technician informed us that the fix was merely temporary and that a pole was need to elevate the cable, which was now lying in the neighbour's garden. The problem was reported, but explained that due to Covid there was a shortage of poles. In January 2021, we followed up but was given a different reference number. Since then we have followed up on a regular basis as this cable has become a frustration to the neighbour. Today I received a new ***/03/09!! Next month it will be 6 months since reported!