cK
christo K

1 reviews | Active since Apr 2009

29 Feb 2016, 12:30

NO PROPER INTERNET FOR MONTHS

Good day Telkom <br> <br> For the umpteenth i am writing to you on HP, email and telephone. This is really frustrating, and you are wasting my time.<br> <br> I feel that you are in breach of contract based on the specification of the 4mg ADSL contract that i telephonic-ally agreed on. As the call was so many times said to have been recorded. I was told i would get up to 4mg which is fine. But thus far i pinged tested 0.11 on the 27th Feb , 0.86 on the 24th Feb 0.10 on the 22nd Feb and so forth and so on. This is all at a fee to me of R500 monthly, which i want to make note of that i never failed to pay you.<br> <br> I really want someone to offer me a different solution, example LTE at the same rate. and i want someone from Billing to get hold of me for a rebate, as i held my end of the deal where payment is concerned.<br> <br> refer to :<br> Complaint SM176207<br> Support #905302<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply29 Feb 2016, 14:39
Official
Hello kribo01,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM176207

Regards
Luleka
Telkom Social Media Team