No proper Customer Service

I have tried to report another fault on my Landline *** which has only worked about 10 days this year. I find this totally unacceptable if a fault is reported it should be fixed it 4 to 5 working days and if it is going to take longer then Telkom should notify us. I have tried to report the fault online tonight as all the sms's that my wife has sent does not seem to be attended to. The response I got was sorry your request can not be processed as it has already been reported and the reference number is 46CRZ***. I need to make calls but my phone is dead. Telkom show us that your customers mean something to you.<br> <br> Concerned customer,<br> Mr Porter