No proper Cancellation Department or Process!
<p>Is there an actual cancellations department? Or do you just keep billing people indefinitely for a service they don't want and didn't sign up for? The call center can't put you through to them and no one responds to the email address you are given. I signed up for an ADSL line then had Fibre Installed and they automatically reverted the ADSL Line back to Voice. Why would you do that if that was not the service requested or signed for? Now I've spent over 3 months trying to cancel the Voice Line and continue to be billed for something I didn't want in the first place!</p>
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Replies (1)'s updateReviewer Update
15 Sept 2017, 09:28So I get a call and was told that the line cancellation will be processed and it'll take up to 90 days for the account to be sorted. I receive a bill with a credit for Sept but I must still pay for the previous months I spent trying to cancel the line. Come on guys, this is ****************! It's is not the customer that should be paying for processes a business does not have in place!!
's update15 Sept 2017, 09:28
Reviewer Update
So I get a call and was told that the line cancellation will be processed and it'll take up to 90 days for the account to be sorted. I receive a bill with a credit for Sept but I must still pay for the previous months I spent trying to cancel the line. Come on guys, this is ****************! It's is not the customer that should be paying for processes a business does not have in place!!