No Progress/resolution of Problem for a month

Case No.: 172 10 250 - spoke to Century City Store technical consultant & he made a case for me -3 Nov 15. He told me Telkom would phone me in the next 2 days. Nobody called!!! I went back to store 17 Nov 15 with case no. & spoke to technical consultant again!!! He checked case no. on computer & said - been escalated to another depart. He promised to call me the next day. Again, nobody phoned!!! Bad follow through & after sales service!!<br> Received call 27 Nov. from Alecia Natus @ call centre. I sent her e-mail containing following details on 27 Nov. 15: I need: 1) 64.61.50.146 (tc), 203.69.82.146 (TW), 152.101.38.101 (HK), 203.85.37.35 (SG) - please run these cmd's for at least 5 mins, all these ping's loss should be 0% and average below 500 ms. <br> 2) download speed should be 800 Kbps above, upload speed should be 500 Kbps above.<br> 30 Nov - phoned Telkom call centre & told again - case escalated!!! I am disgusted with the service & complacent attitudes of the staff