No Progress or Feedback

<p>Over two weeks ago on the evening of the 14th June there was a fire in the area that burnt down our telephone pole, box and cables. First thing the next morning 15 June we reported this fault to Telkom and explained the situation (40CRK150617 & 27CRZ150617). They sent a technician the next day to test the lines – we explained what happened to him as well. He ensured us that it would be handed over to the cables department and fixed within a week. It has now been over two weeks and there has been no progress whatsoever. We run two businesses from this address, both of which rely heavily on internet access and requires a telephone line.</p> <p> </p> <p>Therefore, for the last two weeks our clients have not been able to contact us via E-mail or phone and both our businesses are suffering as a direct result of Telkom and their incompetence. I call the Technical Support line daily to follow up on the progress and each day I get a different excuse. When I say what I was told the day before I get informed that this is incorrect and is not what it says on their system – so I am blatantly being **** to by every person I speak to.</p> <p> </p> <p>On Monday I asked to speak to a supervisor or manager and was put through to Bianca (Johannesburg/Durban/PE Branch – she seems to be working at all of these centres as per all the consultants – so more LIES). I explained my situation and asked for alternative assistance in the form of free data on a Telkom Sim Card until the fault had been fixed. She said she would request this from her superiors and get back to me before the end of the day. I called at the end of the day to get her feedback only to be informed that she had went home at 14:30 already. For the past 3 days she has been avoiding speaking to me and just tells the consultants to take my number again and that she will call me – no calls yet.</p> <p> </p> <p>I also get told by every consultant that they will escalate it with the relevant department and get this department to contact me with an update. It was “escalated” as urgent over a week ago – nothing has been done and I have received no calls from anyone. I am hoping this message gets the attention of a superior who can assist me with regards to getting the fault fixed immediately or at least reimburse me for the money spent on Telkoms overpriced data which I had to purchase just to be able to access my emails and do some work! If this doesn’t work, I will be forced to request all the recorded calls from Telkom to take this matter further with the Consumer Protection Act (CPA).</p>