No Progress on repairs- telkom

Good day ,<br> <br> I have recently been left with no access to my land line and wifi for the past 5 days, telkom seems to have a problem with the line in our area. They acknowledge the fault as of the 09/01/2016 but they don't know what seems to be the problem.<br> <br> This is quite alarming because should one be a day late with payment telkom is very quick to cut the line.<br> <br> Can somebody attend to this matter with some sort of urgency as this is incurring additional unnecessary cost.<br>