No progress on order.

Since submitting my order a month ago (ADSL line) there has been no response or feedback on the progress . The sales department is unable to give me any information as to when it will be fixed or why the problem exists in the first place. They can not even direct me to anybody with some minimal level of control over what is happening. The sales department has a "so-called" new improved system that holds my records but nobody seems to have access to it and the new system can not trace any reference nr, incident nr or escalation nr. It seems the new system is just a metaphor for "lets go back to the trees".