No progress on my faulty ADSL line

My ADSL line has been down for almost 2 weeks now, I logged the fault on 27 April, with no progress whatsoever so far. Firstly I called to Telkom helpline (10210) for assistance on my faulty ADSL line last week and I was redirected to the Fibre helpline, only for the line to be dropped. Then I tried selecting the Fibre helpline directly for of of the selections, but I was told my selection does not exist?? (Option number 5) Then I logged the fault online, but after a week there was no progress and my line is still down. I called Telkom once again only to be told a technician was actually sent out on the 2nd of May, but he could not fix the problem and handed the fault over to another technician, from whom I haven't heard anything in the last 5 days. (Fault Tracking Number: 133CRZ270416)