No progress on fault report

Good day,

I have had no phone line and internet access in my home since 05th of October 2017. The problem was initially reported to Telkom on the 05th of October 2017 Ref: ********** 93 and after a day I received a text message that the fault was resolved and the case was closed. However the problem was definitely not resolved or attended to in any way. I made another fault report on the 06th of October 2017 and to date no action has been taken by Telkom to resolve this fault. I have followed up everyday and I receive the same answer form Telkom employees which is: "There is a problem with the cable and there is no turnaround time". If Telkom is unable to give me a turnaround time as to when this fault will be fixed can it be assumed that this problem could take months, years or it may never be resolved? What type of feedback is this? Telkom also advised me only after I requested, that I could get a SIM card from any telkom store however Telkom does not have ANY Telkom Direct Store on the KZN South Coast and the nearest Telkom Direct Store is more than 100kms away. If I drive all teh way to this Telkom Direct store, how sure am I that the sim will work when I get back home. Telkom should at the very least have the SIM/****le delivered to me as none of this is any fault of mine. I would also like to mention that I work from home and am losing business because of this issue.