No progress on fault for more than a month

Fault 1CWK050915 was logged on 5 September. It is now 8 October and still nothing was done. I cannot log another fault and get no response on my current logged fault. My line is slow and basically unusable. Using Telkom's own speed test at [URL Removed] my ping to the capetown servers are 300-400ms when it should be 20.<br> It has now been more of a month so I will follow this case through and I expect credit for the last month as I will not be paying for services that I do not receive. You can contact my at any time during the day to sort the problem out. I have screenshots of every singel speed test as proof. No one else is on my internet, only my computer. Nothing is downloading. I followed all the troubleshooting steps available on your website so do not come back to be with standard responses.<br> I have even been wanting to upgrade my line speed for the last two months, but I will not pay any more to a company that cannot deliver its core service.