AM
Amiel M
1 reviews | Active since Nov 2017
24 Jan 2018, 11:10
No progress, no feedback
On the 3rd of January I app**** for my telkom ADSL line to be moved to my new house. Last Friday a technician came out and said there is a daily with the underground cables so he cannot install a line. I then called telkom and was told that the technician would need to log the fault. I called in today and after being on hold for 30 minutes I was told that there is no progress on the fault, they cannot tell me by when it will be resolved, they cannot tell me anything basically, but I am still expected to pay for a service I have no access to.
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Telkom's replyOfficial
16 Feb 2018, 08:03Good day amiel-maharaj,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply16 Feb 2018, 08:03
Official
Good day amiel-maharaj,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,