No Progress, No communication

<p>I app**** for an ADSL line at my house on the 8th of May<br />Confirmed on the 12th at which point I was told it would take 7-14 days.<br />I checked two weeks ago and was told there was a technical issue someone had been dispatched twice.<br />I then checked on the 12th and I am told there was no routers and they cannot dispatch technicians for an installation without routers. But then how did they get dispatched previously? How long does it take to procure another router?<br /><br />Please can this be sorted ASAP - or am I better off just asking for the Line so I can get my internet service from another company?</p>