1 reviews | Active since Feb 2017
No progress, liaising till Doomsday ...
<p>This is a follow up review on the hell from telkom.</p> <p> </p> <p>So I still didnt get the upgrade I wanted, yet it is still advertised on Telkoms website.</p> <p> </p> <p>A few weeks ago a manager of sort contacted me shortly after the first review, promising that all will be sorted and a sales team would contact me to finalise the renewal onto the package that I wanted.</p> <p>The next Monday I think it was telkom who called while i was in a meeting at Parliament ahead of SONA 2017. So, since I missed the call and requested they call back. Till today I am waiting and the twitter dm service team keeps saying they are liasing since then till now. </p> <p> </p> <p>Its been a month since I tried renewing my contract and its about 10 days away from completing the 24 month term.</p> <p> </p> <p>I wonder if Telkom will ever get done liasing and actually try to help paying customers. </p> <p> </p> <p>It's almost as if they couldn't care less about the ones who actually recommended them to everyone they knew at one stage. </p> <p> </p> <p>I still believe that since no one knew which depeartment processes that specefic deal that it is part of a false advertising scheme and its in high contrast against the advertising comission's standards.</p> <p> </p> <p>Someone better sort something out, or, I will find ways to go public about this issue after ending my contract with telkom and never going near them again. </p>
Hi Busi
Oscar Called yesterday and said he was out of stock and theres nothing he can do.
Im honestly disgusted that Telkom staff has no concern for the customers, i tried upgrading to the deal a month ago. No one ever made stock the problem, but rather, they said the deal wasnt served by their departments or extensions. I got a call on the 2nd of Feb and a man from telkom said that the sales team would call the next week to finalize (Implying I am getting what i waited the whole time for)
Only yesterday did i recieve a call from Oscar who doesn't care and can't do anything even though Telkom is at fault.
Google search "damage control" and learn a lesson please...
Hi Busi
Oscar Called yesterday and said he was out of stock and theres nothing he can do.
Im honestly disgusted that Telkom staff has no concern for the customers, i tried upgrading to the deal a month ago. No one ever made stock the problem, but rather, they said the deal wasnt served by their departments or extensions. I got a call on the 2nd of Feb and a man from telkom said that the sales team would call the next week to finalize (Implying I am getting what i waited the whole time for)
Only yesterday did i recieve a call from Oscar who doesn't care and can't do anything even though Telkom is at fault.
Google search "damage control" and learn a lesson please...
