PP
Pieter P
1 reviews | Active since Mar 2009
25 Jun 2016, 03:46
No Progress
<p>I have paid for a 10MB facility for almost 3 years and the perfomnace have been inconsistant at best. Now over the last 4 months the performance have dropped to only 4MB. This was checked and confirmed by the ISP. Telkom have basically reduced my line speed while continueing to bill me for the highewr service. No-one at Telkom is responding to our complaints and our fault reports keeps getting closed without resolution. This is very frustraiting!! There is no other service available in our area.. otherwise I would have left Telkom years ago. I am running a small business and this has devestating implications on my ability to do business!!!.. No progress for another week... Same story day in and day out!!!</p>
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Replies (3)
Telkom's replyOfficial
27 Jun 2016, 13:30HI pieterjj
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. The fault reference indicates that the fault has in fact been escalated and in hand with dispatch. The delay is due to high workload in the area. We will provide further available updates as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply27 Jun 2016, 13:30
Official
HI pieterjj
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. The fault reference indicates that the fault has in fact been escalated and in hand with dispatch. The delay is due to high workload in the area. We will provide further available updates as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
PP
Pieter P's updateReviewer Update
27 Jun 2016, 13:38Keagan.. This has been going on for over 4 months! I demand a refund on the service I have been paying for!!
PP
Pieter P's update27 Jun 2016, 13:38
Reviewer Update
Keagan.. This has been going on for over 4 months! I demand a refund on the service I have been paying for!!
Telkom's replyOfficial
27 Jun 2016, 13:42Hi pieterjj
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply27 Jun 2016, 13:42
Official
Hi pieterjj
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,