No product knowledge, unable to answer basic questions related to account

<p>Today I dailed 180 to query that I have no freeme minutes on my acount. The person at telkom mobile could not help me and transfered me to 8ta to be assisted. Unice tried to assist me. The sheer frustration of someone not listening or understanding the question is just mind boggling. Telkom, do you train your staff ?????. After explaining that I couldnt have depleted my telkom minutes, she wanted to transfer me to data department so they could help me with the missing minutes on my 10 gig data that dissapeared. After explaining that I have a 1gig freeme package, she asked someone that said that those packages only have 300 minutes.</p> <p>Telkom, what is happening on my account, your advertising brochure states 3000 mins fup on the freeme packages. Where do these staffmembers get their information from?. It is very very obvious that they do not have a clue as to what is going on, let alone listen carefully as to what question is being raised.</p> <p> </p> <p>On a sidepoint, what is going on on my Lte contract, nobody is responding to the problem that was raised. the service is horrible!</p>