No Product Information

Call 1: 06h47 - I called into the call centre regarding my contract (Smart One-Rate @ R99pm), and was informed that I will never pay over R99pm as its capped. I then attempted to use my device and received an SMS that I'm now using OOB.<br> Call 2: 11h39 - Spent 26 minutes on that call (placed on hold for approx 20 minutes). The agent knew nothing about the product, neither did her team leader (Levis) know anything about it. She says there is a usage limit, which I ask if she can reduce, which she said she doesn't know. I asked for more information on my contract, she did not know anything. I asked for a Team Leader, twice, and he/she was not available. The agent did not even know the team leader's surname???<br> <br> Is this the level of service for a new client that is less than a week with Telkom?<br> <br> I still do not know the details on this line, and based on what I was informed of the call at 06h47, I will not pay a cent over R99-00. The call recording is a binding agreement and should that not be the case, come and collect the device and cancel this contract under CPA.<br> <br> Whats the use having a \Customer Care\" call centre if you agents and team leader know nothing about products."