No product and no service

This is the second complaint.I app**** and was approved for the Telkom Dell laptop data deal on the 1st of September.Until now I have not received the laptop and I am the one constantly following up to find out when I can expect to receive it, only to be told it is a problem at the warehouse and they don't have stock.When asking to escelate the matter I am told the stock manager is aware and I just have to wait they will call me.Tried calling 10213 everyday for 2 weeks and they don't even answer the call, after 30 mins on hold I hang up.Now I get a mail saying they tried to call me on my old number, even though I am currently a Telkom customer with and 8ta contract and number.I would be very surprised if they even looked at my customer profile, because they would have seen which number to contact me on.This is truly disappointing since I've been a happy Telkom Mobile customer for the past 2 years already.